Company Background:

SwissBuild Solutions is a mid-sized construction firm in Geneva, Switzerland, offering residential and commercial building services. Their administrative team struggled to handle inquiries across multiple channels while preparing quotes and scheduling consultations.

Challenge:

The company received dozens of daily inquiries via WhatsApp, phone calls, and Telegram about services, timelines, and pricing. Responding and creating offers manually took up significant staff time, delaying project starts.

Our Solution:

We deployed a multi-channel inbound AI answering system that operates on WhatsApp, phone calls, and Telegram. The system: Answers questions about SwissBuild’s services, past projects, and pricing in English and French. Sends images of completed projects or sample commercial offers (PDFs) based on customer requests. Generates basic commercial offers using predefined templates and customer inputs. Schedules consultations by syncing with the company’s calendar.

Results:

Time Saved: The AI handled 80% of inquiries, saving the admin team 25 hours/week in response time.

Money Saved: Automation reduced the need for an additional administrative hire, saving CHF 2,000/month.

Revenue Boost: Faster responses and auto-generated offers increased consultation bookings by 20%, leading to CHF 15,000/month in new contracts.

Testimonial:

“Our clients are impressed with how quickly we respond, and my team can focus on building instead of paperwork. This AI is a game-changer!” – Pierre Dubois, Managing Director