Company Background:

ViennaFix Plumbing is a solo-operated plumbing business based in Vienna, Austria, run by Markus Huber. As a one-man operation, Markus struggled to manage customer inquiries, schedule appointments, and maintain his workflow while out on jobs.

Challenge:

Markus spent hours daily answering calls and WhatsApp messages, often missing inquiries due to being on-site. This led to lost business opportunities and an overwhelmed schedule, with no time for administrative tasks like updating his calendar or CRM.

Our Solution:

We developed a custom AI-powered phone and WhatsApp answering bot for ViennaFix Plumbing. The bot: Instantly responds to customer inquiries on both platforms in German. Collects essential details (address, contact info, preferred date/time) to book appointments. Syncs bookings directly with Markus’s Google Calendar and integrates with his simple CRM (Pipedrive). Sends confirmation messages to customers with appointment details.

Results:

- Time Saved: Markus reduced his administrative time by 15 hours per week, allowing him to focus on plumbing jobs instead of phone calls.

- Money Earned: By automating inquiries, he increased his weekly appointments by 30% (from 10 to 13 jobs), boosting monthly revenue by €1,200.

- Workload Reduction: The bot eliminated the need to hire a part-time assistant, saving him €500/month in potential labor costs.

Testimonial:
“Thanks to the AI bot, I’m no longer tied to my phone. I can focus on fixing pipes, and my calendar fills up without me lifting a finger!” – Markus Huber